Delivery
We offer several shipping options and the delivery time scale will depend on the option chosen. You can see details of the shipping options we offer by clicking on Delivery underneath the Product Description and again at checkout before completing the order when choosing your shipping option.
UK First Class, UK First Class Signed For, International Standard & International Tracked/Signed - these services do not have a guaranteed delivery date and an estimated delivery date is given before selecting the service at checkout. Please bear in mind that we do not have any control over these postal services and how long it takes the carrier to deliver items. Estimated delivery dates are based on the carrrier's delivery aim once an item is despatched.
UK PRIORITY, UK Special Delivery & Internationa Express - these services have a guaranteed delivery date shown before selecting the service at checkout.
If you need something for a certain date or there is a delay in receiving your order, please refer to the FAQ's
We dispatch promptly within stated timescales however on occasion circumstances beyond our control can delay delivery of your item(s). In times of carrier industrial action (strikes) your item(s) may be delivered shortly after a guaranteed delivery date due to no service from the carrier on the days of a strike. As we have no control over such situations, we regret we cannot refund any additional postage paid for a guaranteed shipping service (your item will still arrive quicker than non-guaranteed standard shipping) nor do we accept returns of personalised/custom made to order items due to a delivery delay. The main carrier we use is Royal Mail - please be aware of any up and coming strike action and order in good time to cover these eventualities.
Returns & Exchanges
You may return for refund or exchange, any non personalised or non custom made to order item if you contact us within 14 days of receipt and the iten is returned to us within 30 days of receipt. All items being returned must be in their original condition and packaging including any gift box.
Personalised items and custom made to order items are non returnable and cannot be exchanged.
Necklaces consisting of a personalised pendant and chain - although the personalised pendant is non- returnable, the chain can be exchanged or returned for refund.
Some of our non personalised items are custom made to order including some pendants (please contact us before purchase if you are unsure of eligibility for return). Please take care when entering your engraving requirements as they will be copied exactly.
All items are inspected before refunds or exchanges are processed.
Your order postage will only be refunded at the basic postage level offered and any additonal cost if you chose to upgrade the postage is non refundable. If your order contained more than one item, your order postage will be refunded at the basic level only if all items in the order are returned and are eligiable for return -partial returns are not eligble for refund of any of the order postage.
The buyer is responsible for the return postage costs. We are not responsible for returns that have not been received back by us.
All returns and exchanges are subject to a handling fee per item, this is for sanitising the items before we are able to re stock them. This is applicable even if the item is unworn. The fee for silver, gold plated and stainless steel items is £3.00 and for solid gold items £7.00.
To return/exchange an item, please use the CONTACT US form including your order number, name and address and one of our team will get back to you to advise of the correct process to follow for your order.
If you are returning an item for an exchange, please note this clearly inside the packet along with details of the item you would like in exchange. Please include your order number, name, address and your contact number. We will contact you once your return has been received and we begin processing the exchange to arrange payment of any difference in cost, labour (if applicable) and postage & packing.
Christmas Extended Returns Period
We offer an extended returns policy during the Christmas period. Items eligible for return and purchased between 27 November 2024 and 24 December 2024 can be returned up until 15 January 2025. Our standard normal returns policy will apply to purchases after 24 December 2024.